|
Customer
Feedback Log
As an ISO-9001: 2000
Company, we are required to keep an on-going Customer Feedback Log.
Here is what our customers had
to say:
“Pleased with both the
products and service I received from MCG.” - Buyer at a Telecom Company
“MCG saved the day and made
my life a lot easier.” - Buyer at major communications systems company
“Your customer service is
magnificent.” - Engineer, Military Mfg
“Great site. Very
informative. I saved it in my favorites.”- Customer
“Works great and we have
never had a failure on the >1000 units.” - RF System Design Engineer
“We are also in Deer Park
and liked that we could pick up the unit.” - Irrigation company
“Good prices and units are
in stock.”- Radio supplier
“MCG was able to ship the
next day.”- Electrical Wholesaler
“Was very pleased with the
MRA process and appreciated that the replacement was shipped promptly.”-
Electrical Contractor
“We appreciated that MCG
changed their ship dates to meet our revised schedule.” - Buyer/OEM
“We’re a repeat customer. We
receive the units on time with no problems.” - Mobile Environmental Engineer
“Quick turnaround;
dependable units.’ - Nationally Recognized Laboratory
“Excellent customer service.
Received MRA promptly…unit was back online in no time.” - Electrical Distributor
“MCG engineers are always
available for questions.” - Electrical Distributor
“Customer received our
replacement modules but there was no dollar value on the invoice. I explained
our free lifetime replacement warranty on the modules. She was extremely happy!”
- Sue Baron, MCG Sales Mgr
“MCG’s overall Performance
Rating is 100%. This represents the arithmetic mean of your Quality
Rating, 100% &Delivery Rating, 100%. MCG’s current performance rating is
EXCELLENT." - International Communications company
“…I brought a protector for
my home. I was extremely happy with the MCG website. It’s easy to use and I was
able to get applicable spec sheets, find a rep in my area and order.” -
Homeowner
“I’ve always preferred the
MCG product line over others. I always specify MCG.” - Consulting Engineer
“…whenever there is an
opportunity, we shall always turn to you.” -
Asian Medical Manufacturer
“MCG is the easiest to order
parts from.” - Electrical Distributor
“Good prices, good delivery
dates, good service, good warranty and good-looking products.” - Water Treatment
Mfg
“We needed replacement parts
to convert a unit and were very satisfied with how it was handled.” - Solar
Panel Mfg
“We love the products and
will continue to purchase.” - Environmental Consulting Engineer
“Good lead times; great
product!” - Broadcast Company
“Sales people are always so
pleasant!” - Electrical Contractor
“MRA procedure is the
easiest around. Will continue to send orders because (MCG) is so through.” -
Electrical Contracting Company
“Very satisfied with price
break for large quantity order.” - OEM
“Surge suppression is
critical for us in Cambodia with the bad power here, so we cannot have a day
without protection. MCG customer service is the best of ANY vendor I have, and
we recognize that.” - Government Supplier
“Thank you for excellent
service. I will let my customers know how hard everyone at MCG worked to get the
order out. I appreciate the enthusiastic and quick response. A rare quality in
today’s business.”
“Good ten-year warranty,
units were in stock, met the delivery date for a large order…”
“MRA (Material Return
Authorization) handled well, repaired and looked like new.”
“Units perform well and had
no failures. “
“Receives credit card
receipts and invoices promptly.”
“I called Friday, April 1.
The part was here, Saturday, April 2. Thank you.”
“Units work very well. We
have no complaints.”
“MCG units are spec'd into
contractor’s bids. Works with the NY rep.”
“We love your units. That is
why we keep ordering.”
“…Very happy with the units,
no transient problems. We like the event counter, date and time feature and are
keeping a log of transient events.”
“Very good product. It is
used throughout our locations (telco).”
“Extremely happy with the
delivery date. Needed it immediately”
“Am very happy with various
data line protectors.”
“New customer, found our
website. Impressed with price and delivery.”
“Extremely
pleased with product line and excellent customer service.“
“Very smooth. No problems. I
wish all of my vendors were like MCG.”
"Good lead times. "
"Good product at a good price.
"
"Buys our DLP-4.71’s, has no
failures, will continue to purchase these. "
"Our units always are
delivered as requested; therefore they will continue to order. "
"MCG has great customer
service and technical support. "
"Our units are of excellent
quality, well built."
"MCG has a great warranty."
|
